For EMERGENCY REPAIR REQUESTS only, PLEASE CALL 972-765-6633.
An Emergency is defined as fire, flood, uncontrollable water, electrical problems endangering life and the smell of gas. (Air conditioning, heating, hot water, disposal, dishwasher, sprinkler, etc., problems are NOT emergencies.)
If You Have a Tenant Portal Account
Please submit your service request through the Tenant Portal. This portal can not only allow you to submit repair requests, but it will allow you to add photos to support the request. You can also pay rent and see real-time statement balances for your account.
If You DO NOT Have a Tenant Portal Account
If you do not already have access to your Tenant Portal, please click this link to request access. We will send a separate email to you to set up your access. Be sure you check your spam/junk folder if you do not see the email within 24 hours of requesting it.
Important Service Request Information
To help us provide you with a quick response, be as specific as possible when describing your problem. Requests that are not specific (such as “stove not working”) or have missing information, will only delay our response while we contact you for clarification.
Routine maintenance requests are processed during normal business hours.
As stated in your lease agreement, if the work requested is found to be a resident’s responsibility or damage, you will be billed for the charges.
Missed Appointments – You will be responsible for the payment of any service call charged for (a) a missed appointment, (b) not providing access to your unit when requested, (c) leaving a keyless bolting device engaged, or (d) not following other instructions as you agreed to resulting in the vendor not gaining entry to the property.
We, or any of our vendors, will not enter your home at anytime if someone 18 years of age or younger is at home without adult supervision: no exceptions.